Better Risk Data, Better Decisions, Better Risk Profile

Once upon a time a fleet never knew why its claims record was poor.  Indeed, some fleets just put it down to bad luck or simply the inevitable downside to being a successful company.

Then, one day, somebody in HR said, ‘shouldn’t we look a bit closer at why these accidents occur and shouldn’t we check out how legal and competent our drivers actually are?’

Somebody else in Health and Safety then went on to say, ‘wouldn’t it be great if we could monitor more closely what these drivers are really doing out there on the road?  Then we might be able to help them to avoid putting themselves at risk’.

The fleet manager then said, ‘so who exactly is going to analyse all the information we’re about to gather on all these things and then decide what to do about it?’

‘Well’, said the guys from HR and Health and Safety, ‘You are’.

This analogy is not far from the truth and of course, the entry point to any fleet is still via the fleet manager role even though HR and Health and Safety departments have an input.

 If we skip forward in time to the current day, the fleet manager is confronted by accident data from one supplier, licence check data from another, telematics data from another and a whole myriad of internal influences on how his fleet should be run.

Risk data arrives in different formats, at different times from different sources, which means the first job of consolidating it represents an ongoing technological challenge. The second job of analysing what the data tells the fleet represents a further time-consuming job for the fleet manager.

The third task of deciding what to do with the data requires judgement about the severity of the non-compliant data.  It also requires the setting of thresholds of acceptable risk and the knowledge of the available tools to remedy the risks that have exceeded those thresholds.

The fourth task is to put the remedies in place, which may need authority to invest from the Board.  It also needs somebody to co-ordinate the delivery of the remedy with the driver.

The fifth task is to measure the effectiveness of the chosen remedies to see whether the overall risk profile of the fleet has been improved.  This is not just a case of looking at the claims experience. It requires work with drivers to assess whether driving safety culture has changed within the fleet.

At the end of the day, with all the other responsibilities being carried by the fleet manager, it’s a fair bet to say these five tasks will, at best, be sporadic, which means something will be missed and that something may represent a major influencer of overall risk.  So, for this reason, fleets usually need external help from a risk management provider who specialises in consolidation and analysis of data.

RVM assists in this space and can be contacted on the number below if you’d like details of how we help our clients with these five risk-based tasks.

0113 224 8800

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What's the point of Telematics if you don't use it?

The majority of fleets now use one of the seemingly numerous telematics solutions available in the UK.  These systems use a combination of technologies to monitor other road users, location, speed, driving behaviour, fuel usage, idling time and several other important aspects of driver and vehicle performance. 

Apart from the most obvious advantages these systems offer such as tracking and speeding, there are a number of lesser-known applications for the technology that would create even more savings and safety if the available data stream from ‘black-box technology’ were only managed properly. 

Notwithstanding these other benefits, it is incredible how many fleets we encounter who go to the effort of identifying a need for telematics, trawling the market for a suitable system, obtaining Board approval for the investment, implementing the fitting of units over many weeks and then, unbelievably, failing to act on alerts issued by the system and never even looking at the provided online Portal. 

This raises a number of important questions:

• Are some telematics systems being bought simply to tick a few legal compliance boxes
• Do fleets fail to allocate the job of managing the telematics data feed to somebody knowledgeable and with time available
• Does the allocated person with responsibility for managing the data have no authority to act upon it?
• Has the accumulated data proved to be difficult to access or indeed to be unreliable?

As telematics providers don’t offer the management service, it seems the main responsibility for interpreting and acting upon data produced by black-box technologies lies with the end-user fleets unless the fleet chooses to outsource that responsibility to a fleet risk management company that includes such a service within its range of products. 

The job of work to manage the data stream can vary hugely according to the quality of the output offered by the various telematics systems and therefore a fleet should consider this aspect of the system they choose.  In fact it may pay dividends to involve the risk management provider in the process of procuring the best system. 

So what’s at stake here? In a nutshell, those fleets that fail to use their telematics data stream properly may lose the opportunity to reduce claim frequency, may fail to evidence liability positions in loss recovery and third party claim situations, may lose the chance to reduce expensive insurance premiums, may threaten brand reputation and may also miss the chance to improve the safety and productivity of their drivers. 

RVM Assist is based in Leeds, West Yorkshire and has been successfully analysing telematics data stream for its fleet clients for the last 5 years.  It is one of the UK’s longest standing full service providers of consolidated fleet risk and accident management services. For more information, visit www.rvmassist.co.uk or call us on 01132248800.

At RVM our integrated approach allows us to help fleets to implement effective safety policies, analyse trends and identify high risk drivers. Our Driver Training program is targeted, timely and appropriate. The result is lower accident rates, improved driver safety, and reduced costs

How to avoid a disjointed Fleet Risk program?

You may also ask; Why is a joined up risk program so important? 

In the same breath you may even ask; What business risks am I running if my risk program is in fact, disjointed?

So, the simple answer is to say that a joined-up risk program gives you the best chance to protect your drivers, your brand and the public.  Additionally, your business will operate more effectively and fleet-associated costs (such a fuel and fleet insurance premiums) will be reduced. 

However, if you have risk data stored in separate clusters, in different departments, in different formats, then poor decision-making can follow, which will undoubtedly scupper any chance of capitalising on these important benefits. 

Whilst poor decision-making can be caused by a lack of risk management expertise, bad timing and inaccuracies, many bad decisions (about who constitutes the risk, why and what to do about it) very often stem from a lack of joined-up thinking between different departments such as HR, Transport and Health and Safety.

For example, in practical terms, it would be unwise to invest in driver training based purely on licence check results.  Training may be a Health & Safety issue whereas HR tends to look after licence checking.

Similarly, if you don’t use Telematics you may wish to do Online Driver Assessments before choosing individual drivers for remedial action. These two functions may also be governed by two separate departments.

In a similar vein, why don’t more fleets look at claim causation factors more closely before spending hundreds of pounds on training drivers and how many fleets actually ask drivers about why they think the incident occurred before spending money on training?  Same issue again.

Generally speaking and from our research, it seems that the Fleet department still points the way when it comes to how much and what kind of risk initiatives a fleet should invest in. 

However, both HR and Health & Safety have a major input and influence as driver performance is being monitored.  In truth, whichever department takes the lead role has the job of avoiding this costly and disjointed approach.

Of course, as a combined claims and risk reduction specialist, RVM Assist can supply and manage all risk-related functions whilst being accountable to all departments so avoiding the chance of waste time, effort or funds that could occur through a disjointed approach to fleet risk management.

Why not take a closer look at what we’re up to?

Call Diana or Angela on 0113 224 8800 or email enquiries@rvmassist.co.uk

At RVM our integrated approach allows us to help fleets to implement effective safety policies, analyse trends and identify high risk drivers. Our Driver Training program is targeted, timely and appropriate.  The result is lower accident rates, improved driver safety, and reduced costs

The love of reducing fleet risk - is in the eye of the beholder

As in life generally, the level of attraction you feel towards a good looking fleet risk profile may depend on your mood, whether you’re a newcomer to the art of risk reduction and how much pain you think will be involved in keeping that profile looking at its best!   

Of course, we’ve all dabbled with risk, maybe had some success and yet, somehow, it’s never really worked out as perfectly as we were originally promised!  In fact, what looks so very fabulous from the outside so often disappoints once the business partnership matures. (……we’re still talking about fleet risk by the way!) 

So success is measured by whether the fleet perceives it is getting what it wants, but if that doesn’t happen, is it the supplier or the fleet who is responsible?  Is the shortfall in expectations due to a failure in inter-departmental co-operation caused by the broad nature of the activities that a fleet risk program should encompass? 

Is it because there’s so much accumulated driver risk data that neither internal departments nor external suppliers can offer the vigilance required to keep on top of the discovered unacceptable driving risks and take timely and appropriate action? 

Is it because the expectations of the fleet are mismatched with the service expectations of the risk supplier so in reality the fleet thought the supplier would do certain things, which the supplier didn’t think was within their remit? 

Or is it simply because, the chosen supplier (or suppliers) is not structured in such a way as to properly deliver all aspects of the program due to inadequate knowledge, systems or a desire to support the needs of the fleet in a proactive manner? 

In truth, managing fleet risk is still an evolving aspect of fleet management and for some suppliers (such as insurance brokers and fleet leasing companies) it is just a by-product of their core business. For other suppliers who specialise in one element of risk, the demands upon them of supplying a ‘full’ spectrum risk program is just too big. 

Fleets are definitely doing more than ‘flirting’ with risk reduction.  Many are looking for suitable long-term partners but, as also in life, it can be two-steps-forward-one-step-back process.  Relationships with risk suppliers can be characterised by broken promises, disagreements and meetings with alternative providers, which can of course result in a parting of the waves.  

By contrast to all this, RVM Assist was designed from the outset with the kinds of credentials that any self-respecting fleet would find irresistible!  We think that to be attractive you need to stand out from the crowd by displaying the kind of raw materials that could last a lifetime such as integrity, originality, experience and of course, mutual respect.   

So, as a specialist fleet risk supplier, the prospect of walking hand-in-hand with our customers whilst developing goals and aspirations, represents the start of a dream relationship that in our view holds the best chance of being long-term and mutually fulfilling! 

Why not contact us now or give us a call on 01132248800 for a date!


At RVM our integrated approach allows us to help fleets to implement effective safety policies, analyse trends and identify high risk drivers. Our Driver Training program is targeted, timely and appropriate.  The result is lower accident rates, improved driver safety, and reduced costs

“In-vehicle Telematics” – New solutions prompting new questions?

It seems there’s been a renewed and increasing interest in Telematics as technology develops and the need for greater road safety becomes mandatory for fleets.

Of course, like any technology, its invention prompts new questions for Fleets as they wrestle with the best way to use the information that is now available.

These new questions might be:

• Which department should take responsibility for this technology – Transport, Health & Safety, HR, Finance or Operations?
   
• What information, that we can now see, should we use and what does it actually tell us about our drivers?
   
• How often should we review the information being collated and how do we make sure that the data is reviewed at the intervals we agreed.
   
• At what point should we become unhappy about the level of risks being displayed and how often should we be unhappy before we take some action?
   
• What action should we take, who should take it, when should it be taken and how do we measure if the action we took actually worked?

This could be the recipe for the ‘perfect storm’ as fleets invest in expensive technology to ‘solve’ a safety issue and actually end up being potentially liable because they didn’t read or act upon the high risk data that was available to them via the Telematics system in which they’d invested.

If I had £1 for each of the fleets I’ve visited who admit to not really using the data being provided by the expensive Telematics system that had been fitted to the fleet, I’d be a wealthy man!

In truth, fleets don’t always know the answers to these new questions, which is why all Telematics systems should be provided with a management service that can answer them – but they’re not.  So, the fleet is left alone to decide what to do.

The Broker doesn’t know the answers and nor does the Insurer and that’s because the answers depend on three key factors that are pertinent only to the fleet:

• In terms of driving safety, how risk-averse does the fleet wish to be?
• Where does the fleet sit already on the risk management scale?
• What appetite (and budget) is there to tackle the adverse data that is discovered?

The difficulty arises where the fleet doesn’t even know the answer to these three questions and yet someone has already invested considerable sums into acquiring the Telematics system in the first place.

At RVM Assist we monitor any Telematics system and we answer all these questions on a daily basis on behalf of our clients.  Why not check with us (confidentially) to see if our answer sheet is the same as yours?


Call 0113 224 8800 and speak to Angela today.

At RVM our integrated approach allows us to help fleets to implement effective safety policies, analyse trends and identify high risk drivers. Our Driver Training program is targeted, timely and appropriate.  The result is lower accident rates, improved driver safety, and reduced costs.

Vehicle checks can’t be done from a remote location!!

In order to comply with UK legislation, employers need fleet drivers to adopt and apply their vehicle safety policies when driving on business.

In practice this means sticking to some straightforward rules whether driving a company vehicle or indeed a private vehicle being driven for business purposes.

These rules will include (amongst other things) routine safety checks, which the employer reasonably expects the driver to carry out.  After all, in the eyes of the police, such checks will be the responsibility of the driver, as opposed to the fleet operator.

So now we have a potential dilemma because although drivers are responsible (and may receive points and a fine), the impact of poor vehicle checking may impact the fleet in terms of increased risk of claims, downtime and cost.

So how could a fleet make sure these simple checks actually happen?   Well, here at RVM Assist we have decided to help by creating a checklist using the name of our business as a mnemonic device!  

·         Remember

·         Vehicle

·         Maintenance:

·         ACCIDENT Damage (dints, scratches, etc.)

·         SERVICING (fluid levels, scheduled checks)

·         SCREEN CHECKS (damage, wiper performance)

·         INDICATORS & OTHER LIGHTS (working, clean)

·         SEATBELTS (webbing, buckles, retractor, adjustors, markings)

·         TYRES (wear, damage, pressure, spare)

We appreciate that although these checks need to take place, many drivers cannot find time to complete them according to the detail and accuracy laid down in the safety manual.

So how do we create more time for fleet safety?

Well, at RVM we believe one of the problems is that Fleet managers are too busy dealing with matters that could be offloaded to outsourced providers, which results in them not having time to do those things that can only be done at a local level.

In other words, we can’t do certain functions from a remote location so part of our job is to take on work from fleets that can be done away from the coalface leaving local staff to focus on those tasks that can only be done locally.

This may seem to be a glimpse of the blindingly obvious but having the confidence to outsource or delegate requires the confidence to admit that you need help and not many people who are under pressure remember to use a white surrender flag when it’s appropriate because they think it’s a sign of weakness.  We don’t think that way at RVM Assist – you see……it’s in our name!

Protect Your Drivers with a New Year Resolution

As we embark on a new calendar year, what better time to look again at whether your fleet risks are being managed in the best way.  This is a prime trading period for business so the roads are full, they’re also still dark and very slippery.

Do all your drivers possess the skills and awareness required to stay safe at this time? If you’re not sure about the answer then it is probably true to say that your driving safety program needs some attention.

Taking this a stage further; do you know which of your drivers might be the most likely to have a problem on the roads?  If you’re sure you know the answer to that question, then do you know why those drivers present that higher risk? 

How much is guesswork and how much is real?  Do accessible risk-based facts back up your thoughts on who your worst drivers might be?  Also do those facts show what might be the best way to rectify poor driving habits?  What would the course content be for each driver training course?

The point being made here is that many fleets use risk management tools but not as many use them in the right way.  For example, through research, it appears less than 20% of SME fleets use claims statistics when planning a driver training program.

Additionally, our research indicates that less than 50% of those fleets that have invested in Telematics actually use the data to help reduce accidents by linking historical driving behaviours with future planning of driver training courses.

So, now is the time to act.

If you’re struggling to fully manage the data and decision-making in this area then outsource to a fully managed service provider.  Make sure the provider can absorb multiple sources of risk data, automatically check which elements are outside acceptable parameters and alert you accordingly. 

Finally, your provider should be capable of designing suitable training solutions and implementing them on your behalf.

Driving safety should command at least an equal ranking when compared to the commitment to health and safety in the rest of your business.  If that is not the case then you need to act now because driving for work is probably the most dangerous thing your staff do for you.

For these reasons, driver safety should be one of your top new year’s resolutions.

• Don’t assume that just because nothing serious has happened in several years of running the fleet that your luck will continue
• Why not arrange to see where your current efforts to reduce risk rank on a spectrum of other fleets.  Benchmarking is usually a ‘no obligation’ process

Call RVM Assist on 0113 224 8888 or go to our website for more information, www.rvmassist.co.uk 

At RVM Assist Ltd our integrated approach allows us to help fleets to implement effective safety policies, analyse trends and identify high risk drivers. Our Driver Training program is targeted, timely and appropriate.  The result is lower accident rates, improved driver safety, and reduced costs.

Reduce Fleet Risk to Make Savings

The fleet department understands what it is and why it’s needed.  The Directors aren’t sure if it’ll work, why it’s necessary or what it’ll save for the business”

If I had a pound for every time I hear this!

The truth is that a fleet risk proposal does come across as all ‘jam tomorrow’, or ‘certain cost: uncertain benefit’.

There are, however, a few truths that need airing:

1.       Duty of Care fleet compliance is a legal responsibility

2.       Increased driving safety will result in fewer road traffic accidents

3.       Claim frequency is the key factor controlling Fleet insurance premiums

4.       Driver training does actually work

The reasons why Directors postpone or reject the decision to invest in fleet risk management vary but normally fall into the following categories:

1.       It’s not in this year’s budget

2.       It should be done internally

3.       There are no guarantees of success

4.       A quick fix would be best

5.       We’ve had no problem so far

In reality, most fleets are trying to do something, which they hope covers the compliance angle but it can’t hope to tackle the claim frequency/insurance cost angle because:

1.       It has to be sporadic because it’s mixed in with other fleet initiatives

2.       It is uncoordinated because it’s usually covered by more than one department

3.       It is haphazard because there’s no consistency of approach to high risks

4.       It is ineffective in reducing fleet risk due to the problems of 1, 2 and 3

At RVM we have tried to tackle the concerns of Directors by amalgamating the risk program into one cohesive structure and by articulating what success looks like.  We are accountable for all our actions through our online Portal and regular review meetings and we construct a combination of services to profile and train a driver that is particular to each client’s circumstances.

It’s quick and easy to get a quote so why not call us to arrange a meeting.  RVM is on 

0113 224 8800 or  contact us here or e-mail us on risk@rvmassist.co.uk

At RVM Assist Ltd our integrated approach allows us to help fleets to implement effective safety policies, analyse trends and identify high risk drivers. Our Driver Training program is targeted, timely and appropriate.  The result is lower accident rates, improved driver safety, and reduced costs.

Telematics is like a steering wheel

What does that mean?

Well, a steering wheel’s true purpose in guiding a vehicle round a corner or keeping it on the straight and narrow is not revealed until it is being used properly.  In other words connected to the front wheels so the driver can control the vehicle.

Similarly, a telematics system cannot help you to make decisions to change course or even stick to the one you are on unless it is used properly.  In other words, its true purpose is only revealed when somebody actually uses it.

They both look impressive from an engineering point of view but they are both useless unless they are used for the purpose for which they were both manufactured.

You may think this is a somewhat glib comparison but beneath the analogy there is in fact a serious and meaningful point for fleets.

Huge investment has gone into creating the telematics industry and even more money has been paid by fleets who have bought this technology.  The reasons fleets have bought into telematics range from a desire to protect assets to controlling drivers to reducing fuel costs to becoming legally compliant.

However, it has become clear to RVM that many fleets do not use the data that is available from the various reports, portals and alerts that this technology offers and this represents a symptom of a broader issue that is holding fleets back from making real strides forward in reducing risk.

Fleets are increasingly buying licence checking, claims management, driver assessments and telematics systems BUT the results available from all these providers are not being brought into one electronic driver safety file, analysed, acted upon and re-measured.

This is not really surprising because it is not an easy task.  To receive different data in different formats from different sources at different times requires a constant watchful eye, specialist software and risk expertise.

How does a fleet decide what is a serious risk, how does it consistently apply risk assessment, what remedial action does it take to reduce risk and finally, how does it measure whether such action was successful?

So the easy bit for a fleet is making sure these things are done.  The tricky bit is pulling it all together in a way that really adds value by reducing claim frequency, insurance premiums and increasing legal compliance and brand protection.

The answer to all these questions can be answered and is the specialist expertise of RVM Fleet Services.  We’d love to show you how we make fleet risk reduction easy for our clients so please  contact us now on 01132248888 or e-mail risk@rvmfleetservices.co.uk and we can arrange a short demonstration.

 

At RVM Fleet Services our integrated approach allows us to help fleets to implement effective safety policies, analyse trends and identify high risk drivers. Our Driver Training program is targeted, timely and appropriate.  The result is lower accident rates, improved driver safety, and reduced costs.

 

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